25 takabet: Privacy Policy

Who Runs This Platform

25 takabet operates the online gaming platform available at 25takabet.click. When this policy says "we", "us", or "25 takabet", it means the platform operator. We are the data controller for the personal information you provide when you register, deposit, play, or contact support.

If you have questions about this policy, see the Contact section at the bottom of this page.

Data We Collect from You

We only collect what we genuinely need. Here is a breakdown:

We do not collect your email address. All account communication goes through your registered mobile number and in-platform messages.

Why We Use Your Data

Every piece of data has a specific reason. We use your information to:

• Create and maintain your 25 takabet account.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and Bank Transfer.
• Verify your identity before your first withdrawal (KYC requirement — we review documents within 12 hours).
• Detect fraud, suspicious betting patterns, and unauthorised access.
• Calculate and credit bonuses, cashback, and VIP tier rewards correctly.
• Provide 24/7 live chat support and respond to your queries.
• Meet legal and regulatory obligations that apply to online gaming platforms.
• Send you service messages about your account (not promotional spam).

We do not use your data to build advertising profiles or sell it to third-party marketers.

When We Share Information

We share your data only in these specific situations:

Payment processors

To complete a bKash, Nagad, Rocket, or Bank Transfer transaction, we pass the minimum required information to that payment provider. Their own privacy policies govern how they handle it.

Game providers

Providers such as JDB, KA Gaming, Ezugi, Habanero, and Sexy Gaming receive anonymised session tokens — enough to run the game and calculate results, but not your personal identity details.

Legal requirements

If a court order, regulatory body, or law enforcement authority in Bangladesh lawfully requests specific data, we will comply. We will tell you if we are legally permitted to do so.

Business transfers

If 25 takabet's business is transferred or restructured, player account data may be part of that transfer. We will notify you before any such change affects your account.

Payment and Transaction Data

Financial records — including deposit amounts, withdrawal requests, and payment method details — are stored securely and used only to process transactions, resolve disputes, and comply with anti-money-laundering requirements. We do not store full bank account numbers or bKash PINs. Transaction records are kept for a minimum of five years as required by financial regulations.

Cookies and Tracking

The 25 takabet website uses cookies and similar technologies to keep your session active, remember your language preference, and understand which pages players visit most. We use:

• Session cookies — deleted when you close your browser; keep you logged in during a session.
• Preference cookies — remember settings like your chosen game category or deposit method.
• Analytics cookies — anonymised data about page visits and feature usage, so we can improve the platform.

You can disable cookies in your browser settings. Doing so may prevent some features (such as staying logged in) from working correctly. The 25 takabet Android app uses device identifiers instead of browser cookies for session management.

How Long We Keep Your Data

We keep your data for as long as your account is active, plus a period after closure required by law or legitimate operational need:

• Account and identity data — retained for 5 years after account closure.
• Transaction records — 5 years from the transaction date.
• Live chat and support logs — 2 years from the conversation date.
• Device and technical logs — up to 12 months.

After these periods, data is deleted or fully anonymised so it can no longer be linked back to you.

Your Rights as a Player

As a 25 takabet player, you can:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate information (for example, a misspelled name).
• Deletion — request that we delete your account and associated data, subject to legal retention requirements.
• Restriction — ask us to pause processing while a dispute is being resolved.
• Objection — object to processing based on our legitimate interests, where that applies.
• Portability — receive a machine-readable copy of data you have provided to us.

To exercise any of these rights, contact us through 24/7 live chat. We will respond within 30 days. Identity verification is required before we action any request that involves accessing or deleting your data.

How We Keep Your Data Safe

25 takabet uses industry-standard security measures including SSL/TLS encryption for all data in transit, hashed password storage (we cannot read your password), and access controls that limit which staff can view player data. Payment-related communications with bKash and Nagad use their official secure APIs.

No system is completely immune to breaches. If a breach occurs that is likely to affect your rights, we will notify you as quickly as practicable and take steps to limit any harm.

Players Under 18

25 takabet is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us through live chat immediately. We will close the account and delete the associated data once verified.

When This Policy Changes

We update this privacy policy when our practices change or when regulations require it. When we make a material change, we will post a notice on the platform and update the "Last updated" date at the top of this page. Continuing to use 25 takabet after a policy update means you accept the revised terms. If you do not agree, you may close your account before the changes take effect.

Reach Our Privacy Team

For any privacy-related question, data request, or complaint, the fastest way to reach us is through the 24/7 live chat on the platform. Start a chat and tell the agent you have a privacy request — they will escalate it to the right team.

We aim to acknowledge all privacy requests within 24 hours and resolve them within 30 days. If we need more time (for complex requests), we will let you know before the 30-day mark.